Thanks for your patience as we work through a high volume of inquiries. We're continuing to make progress on resolving the issue that caused delays this past week. Our team is actively responding to those cases, as well as a backlog of other emails. We’re replying as quickly as possible in the order messages were received and appreciate your continued understanding. 

System Update: Planned Upgrade in Progress

Latest Updates:

  • July 29- Recertification By Examination (RBE): Our team is addressing an issue that is preventing RBE candidates from being able to access their examination appointments. A short-term fix is expected soon, which will be followed by a full update as soon as possible.
  • July 28- System upgrades: Ongoing and focused on long-term performance and reliability improvements.
  • July 28- Examination Results Posting: All examination results have posted with the exception of a small number (fewer than five). Our team continues work on those cases.
  • July 28- State file transfers: Four additional states are being restored, with completion expected by Monday, July 28.
  • July 28- Email Templates: New email templates for certified clinicians have passed quality assurance and are ready for implementation.
  • July 25- In most cases, examination results are processing as expected and are now posting within 3 business days.
    • We do understand that less than 25 people are still without examination results; our team continues to work on those cases.
  • July 25- Application Performance: Our teams continue to work on this issue and performance has dramatically improved. We will continue to provide updates as work continues.
  • July 25- Registry Numbers: Resolved issues with incorrect registry numbers that affected a small number of records.
  • July 25- State Official Dashboard: Researched and shared improved pass rate definitions with state partners to enhance reporting clarity.
  • July 25- Specific military-related issues: Made significant progress this week with our military partners; final testing is underway, and the update should be completed soon.
  • July 23- Examination Results Processing:The issue has been narrowed to fewer than 100 examination results not yet in Candidate account.
    • Reprocessing expected to be completed by end of day, July 23.
  • July 23- Application Creation Issues: Appears to be fully resolved. Multiple teams and end users have verified successful creation across scenarios.
  • July 23- State Data API Integration: Several state partner connections repaired early this afternoon on July 23. States have been contacted to confirm data flow.
  • July 23- Military & State-Paid Applications: Root issue fixed. We are marking all eligible applications as paid; full catch-up expected by mid to late afternoon on July 23.
  • July 22- ATT Expiration Dates: Fixed a bug where some Authorization to Test (ATT) records had expiration dates beyond course eligibility.
  • July 22- Client Candidate IDs (CCIDs): Resolved a migration issue where some Candidates were blocked from scheduling due to incorrect CCIDs. We’re coordinating with Pearson VUE to merge impacted profiles and restore scheduling access.
  • July 22- Certification Examination Results Report: Now shows accurate data for Program Directors and State.
  • July 22- Ongoing Data Cleanup: Efforts continue to address:
    • Duplicate ATTs
    • Auto-paid military applications
    • Pearson VUE Client Candidate IDs (CCID) merge proces
  • July 22- We are continuing to work through the remaining legacy exam results from before the CAR Go-Live. Four of the 14 pending records have been successfully posted, and we are working closely to resolve the remaining items.
  • July 21- Results Posted: All available examinations results have been processed and posted. Log in to check your result and certification status.
  • July 21- Missing a Result? If it's been more than 72 hours since the completion of your examination and you don’t see results, contact support at support@nremt.org
  • July 21- Certification Packets Mailing: The first wave of certification packets have been mailed. Delivery can take up to 10 days. If you need proof now, download or print your certification letter from your account as soon as your status appears.
  • July 21- State Results Download: A corrective fix was implemented mid-afternoon to correct an issue some states were experiencing using the "Download Results" report. Our teams are verifying with each state the patch was successful. 
  • July 21- Licensure / Disciplinary (LP) Fixes: Multiple LP and disciplinary workflow bugs were resolved and closed out this morning. 
  • July 21- Corrections Made: Duplicate charges, ATT errors, and incorrect certification displays have been fixed. Please review your:
    • Certification Status
    • Payment History
    • Authorization to Test (ATT)
  • July 18 - Examination results for tests taken July 14, 2025 – July 17, 2025 were posted throughout the day.
  • July 18 - Server upgrade has improved system performance on our website allowing for faster processing and limiting “time out” errors. Additional upgrades are in process.
  • July 18 - A database bug that prevented access to some applications and examinations results has been resolved.  This issue impacted our Customer Experience team's ability to assist Clinicians. Work is ongoing to restore full service.
  • July 17 - Examination results posted.
  • July 17 - System update is designed to improve speed and performance, allowing for a faster and more reliable user experience. 
  • July 17 - Social Media: We are actively responding to your questions and comments as quickly as can. We are prioritizing important questions and constructive feedback to ensure we’re as helpful as possible. To keep this space respectful and useful for everyone, we do remove comments that are unproductive.

If you still need assistance, please contact support at support@nremt.org

What you need to know: 

We are currently undergoing a planned database migration and infrastructure upgrade to improve system performance, scalability, and long-term stability. As part of this process, certain database fields are being realigned, which may temporarily affect how data is displayed.

  • There is no security risk.
  • No data has been lost or compromised.
  • Discrepancies are temporary and expected during this realignment.
  • Our technical team is actively working to restore full functionality.

We recognize that this transition has impacted user experience and created concern. We appreciate your patience and understanding as we complete this important upgrade.

Please be aware:

Call volumes are high, and response times are delayed. Before contacting support, check your account or our website for the latest updates, as many are being made in real-time.

Several key issues have been addressed:

  • State partners now have full access to candidate data.
  • Incorrect certification levels have been corrected.
  • “Not registered” account errors have been resolved.

Thank you for your continued trust.